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Answers for hiring teams evaluating and using C-Factor AI, and for candidates being interviewed by our AI agents. Pick your path or search below.

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Book a demo

Pricing

Data deletion

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SECTION 01

For Hiring & TA Teams

Questions about the platform, agent setup, pricing, demos, security, and integration. If you’re evaluating or using C-Factor AI for your organisation, start here.

16 QUESTIONS · 4 CATEGORIES JUMP

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SECTION 02

For Candidates

Questions about your interview, technical issues, your data rights, and what to expect after the process. If you’ve been invited to a C-Factor AI interview, start here.

16 QUESTIONS · 4 CATEGORIES JUMP

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For Hiring & TA Teams

Answers for teams using or evaluating C-Factor AI.

16 common questions from HR leaders, hiring managers, and TA teams. Grouped by topic so you can find the one you need fast.

  • Getting Started

Book a 30-minute demo with our team. We walk you through the platform on your actual roles and configure your first agent during the call if you’re ready. Most customers go from demo to first live agent in 2–4 weeks.

Setup for a single agent on a specific role takes 20–60 minutes with our team. Full multi-agent workflows across your ATS take 2–4 weeks depending on integration complexity. Our onboarding team handles the configuration.

Book a 30-minute demo with our team. We walk you through the platform on your actual roles and configure your first agent during the call if you’re ready. Most customers go from demo to first live agent in 2–4 weeks.

Yes. We have native integrations with Workday, Greenhouse, Lever, iCIMS, SuccessFactors, BambooHR, HiBob, and 40+ others. If your ATS isn’t on the list, our solutions team can typically build a custom integration in 2–3 weeks.
  • Using the Platform
Each agent handles a specific stage of the hiring lifecycle. Aly screens candidates at the top of the funnel. Riya runs async video interviews. Noor conducts structured live video interviews. Kai coaches your human interviewers during real conversations. Maya conducts exit interviews. You can deploy them individually or as a coordinated workflow.
Yes. You can write your own questions, use our validated templates, or blend both. Our IO psychology team reviews custom questions on request to ensure they’re job-relevant and unbiased. Interview flow adapts to candidate responses within your defined structure.
Yes. Team members can review recordings, leave comments, vote on shortlists, and tag notable moments in one dashboard. Permissions are role-based so recruiters, hiring managers, and executives see the right level of detail. No email chains.
Every hiring decision is human. C-Factor AI produces scored recommendations. Your team decides who advances, who’s rejected, and who gets a second look. Overrides are logged for your audit trail but never questioned. Humans always have the final call.
  • Pricing & Demos
Yes. Every demo attendee gets 25 free candidate assessments (worth $200) configured by our team on your actual roles. No credit card required, no commitment. You decide whether to move forward once you’ve used them.
Pricing scales with the number of candidate assessments you run per month. We offer tiered plans for teams under 100 assessments a month, and custom enterprise pricing for higher volumes. Contact us for a tailored quote.
Use the “Book a Demo” button in the header or head to our Book a Demo page. Fill in the form (takes 90 seconds) and our team responds within 24 hours to schedule a 30-minute call at a time that suits your calendar.
Yes. You can scale up or down mid-contract to match your hiring volume. Enterprise contracts include usage flex bands so seasonal spikes don’t blow up your budget. Your account manager reviews usage quarterly and suggests adjustments proactively.
  • Data, Security & Compliance
Yes. Full GDPR compliance including right to deletion, portability, and objection. Data residency options across EU, UK, UAE, Singapore, and US so you can meet regional requirements. We also comply with the EU AI Act’s high-risk AI system requirements for HR technology.
In your selected data region (EU, UK, UAE, Singapore, or US) on AWS enterprise infrastructure with regional isolation. Data is encrypted at rest and in transit. Full details available under NDA for enterprise customers.
Role-based access control lets you decide. Recruiters typically see full details for the roles they own. Hiring managers see their candidates. Executives see aggregate reporting. Custom permissions can be configured for security-sensitive orgs.
Retention is customer-configurable, typically 90 days to 2 years, aligned with your regional legal requirements. Candidates can request full deletion at any time. Your account manager sets the default retention window during setup and you can change it later.
FOR CANDIDATES

Answers for candidates taking a C-Factor AI interview.

If you’ve been invited to an interview with Noor, Aly, Riya, or one of our other AI agents, you might have these questions in mind:

  • Before Your Interview
You’ll be interviewed by an AI agent, either through text chat, voice, or video, depending on which agent your employer is using. The interview is scored to help the hiring team assess your fit for the role. A human recruiter reviews the scores before any decision is made. C-Factor AI never rejects a candidate on its own.
It depends on which agent is running your interview. Aly (text/voice screening) takes 8–15 minutes. Riya (pre-recorded video) takes 15–25 minutes. Noor (structured live video) takes 20–30 minutes. Your invitation email will specify the expected duration.
Any device with an internet connection works laptop, tablet, or smartphone. For video interviews you’ll need a working camera and microphone. Text-based interviews with Aly work on any device, including on slow connections.
Yes. Treat the interview like any other. Review your resume, think about specific examples of your work, and be ready to discuss the role. For behavioural questions, the STAR framework (Situation, Task, Action, Result) helps structure clear answers. Riya includes on-screen tips during the interview to help you give your best response.
  • During Your Interview
You’re speaking with an AI agent. This is disclosed at the start of every interview no hidden AI, ever. You can also request a human interviewer if you’d prefer one. Ask through the chat or contact your recruiter directly. Requesting a human interview will not affect your candidacy.
Your progress is saved automatically. Reconnect within 24–48 hours and resume where you left off. For async video interviews with Riya, individual answers are saved as you complete them — you won’t lose earlier responses.
If you’re being interviewed by Aly (screening) or Maya (exit interviews), yes — you can switch freely between typing and voice messages. Many candidates start in text and switch to voice for questions that feel more natural to talk through. Noor uses video, Riya uses pre-recorded video, so those formats are fixed.
Retries are typically allowed, especially for Riya (async video) which offers 1–2 retries per question by default. For text-based interviews with Aly, you can always clarify or add to a previous answer. Your options are shown on-screen during the interview.
  • Your Rights & Data
Every score is linked to specific evidence in your interview — a moment in the transcript, a specific answer, a measured competency signal. You can request a written explanation of your score at any time. All scoring criteria are role-related and reviewed by our IO psychology team before deployment.
Yes, always. Data deletion is a right, not a favour. Contact us at legal@cfactor.ai with your interview reference number. Requests are processed within 30 days (usually faster) and we confirm in writing when it’s complete. This is spelled out in our Ethical AI framework.
Only the hiring team at the company you applied to. C-Factor AI does not share your data with other employers, third parties, or use it to train models without your explicit consent. Your data stays within your employer’s account.
Yes. You can request access to your score explanation and appeal decisions you believe were unfair. Contact the hiring team at the company you applied to first they own the final decision. If you believe the AI itself scored you unfairly, contact us at legal@cfactor.ai.
  • After Your Interview
Response timing depends on the hiring team at the company you applied to, not on us. Typical ranges are 2–5 business days for screening interviews and 1–2 weeks for later-stage interviews. If it’s been longer than that, follow up with the recruiter directly.
Feedback policies vary by employer. Some companies choose to share detailed scoring feedback with all candidates. Others only share it with candidates who advance. Ask the hiring team what their feedback policy is. This isn’t controlled by C-Factor AI.
You can request access to your score and its explanation from the hiring team at any time. Under GDPR (and similar frameworks in other regions) you have the right to know how automated decisions about you were made. The hiring team can share this with you directly.
Contact our candidate support team at legal@cfactor.ai. We take candidate concerns seriously. Every complaint is reviewed by a human, and where appropriate, we share findings with the employer and adjust our processes. We publish an annual transparency report on candidate complaints and outcomes.
Still Need Help?

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  • HIRING TEAMS

Can't find your answer?

Reach out to our team for questions on setup, pricing, integrations, security, or anything else about using C-Factor AI in your organisation.

  • RESPONSE WITHIN 2 BUSINESS DAYS
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  • CANDIDATES

Need help with an interview?

Whether you’re mid-interview, have questions about your data, or want to raise a concern, we respond to candidate queries ahead of everything else.
  • RESPONSE WITHIN 24 HOURS
Contact candidate support