Responsible AI. Every score.  Every decision.

Every hiring decision C-Factor AI touches is built to be clear, explainable, and easy to stand behind. This isn’t a compliance page, it’s how we’ve built the whole platform, from the assessment builder to the interviewing agents to the reports your leadership team acts on.

If we can’t explain a score to the candidate who received it, we don’t ship the score. If a hiring manager can’t override the AI, we don’t ship the feature. Trust isn’t a feature, it’s the whole point.

The Five Principles

Five commitments that govern every model we ship.

These aren’t marketing language. Every C-Factor AI feature is measured against these before it leaves engineering. Anything that fails is redesigned or shelved.

Transparency by default

Every candidate is told at the start that they're speaking with AI, that a human reviews their score, and that they can ask for a human interviewer instead. No hidden AI. No dark patterns.

01

Explainable outputs

Every score links back to the specific moment, answer, or signal that produced it. If we can't point to why a score is what it is, we don't produce the score.

02

Humans always decide

C-Factor AI never makes a hiring decision on its own. It produces structured, scored recommendations. Your team makes every hire, every reject, every callback.

03

Fairness under continuous test

Structured scoring rubrics and the same core questions for every candidate reduce the chance of bias creeping in through unrelated signals like accent, background, or appearance.

04

Data protection as a right

Candidates can request deletion of their data, ask how they were assessed, and know where their data is stored. Encrypted at rest and in transit. Data residency options across EU, UK, UAE, Singapore, and US.

05

06

Responsible AI, In Practice

Three places where ethical AI gets real.

Principles are easy. Where responsible AI actually happens or doesn’t is in the design of specific product surfaces. Here’s how each layer of C-Factor AI is engineered for trust.

The  Assessment Builder

Where the questions and competencies get defined. If bias enters here, it’s baked into every future interview. So this is where our IO-psychology team spends the most time.

Only job-related
competencies

We extract competencies directly from the job description and validated role frameworks — never from proxy signals like personality traits, hobbies, or lifestyle data. If a competency can’t be tied back to job performance, it doesn’t enter the assessment.

The Assessment Builder

Where the questions and competencies get defined. If bias enters here, it’s baked into every future interview. So this is where our IO-psychology team spends the most time.

JOB-RELEVANCE FIRST

Only job-related competencies

We build competencies from the job description and established role frameworks, not from proxy signals like personality traits, hobbies, or lifestyle data.

IO-PSYCHOLOGY REVIEW

Every assessment reviewed by our IO-psychology team

New competency frameworks are reviewed by our I/O psychology team before release.

VALIDATED FRAMEWORKS

Grounded in traditional assessment science

We check assessments against traditional psychometric approaches — cognitive, behavioural, and situational — before they go live.

CONTINUOUS VALIDITY

Ongoing validity testing

We monitor whether candidates who score higher tend to perform better on the job, and revisit any assessment where that link isn’t clear.

INFORMED CONSENT

Consent-first, always

Every candidate is told at the start: they’re speaking with AI, their responses will be scored with human review, and they can request a human interviewer instead. Candidates who prefer a human get one full stop.

STRUCTURED CONSISTENCY

Same treatment for every candidate

Every candidate for a role receives the same core questions, the same time limits, and the same scoring rubric. Adaptive follow-ups probe deeper on the same competencies never on unrelated proxies like accent, background, or appearance.

ACCESSIBILITY BUILT IN

Multi-language, multi-format, accessible by design

30+ languages, native accent, screen-reader compatibility, and choice of format (text, voice, or video) mean the interview meets the candidate not the other way around. No candidate is disadvantaged because they don’t speak, look, or type like the default user.

RIGHT TO WITHDRAW

Right to pause, withdraw, or escalate

Candidates can pause at any point, withdraw from the interview without penalty, or escalate to a human recruiter. Their data is deleted on request. None of this affects their standing in the process that’s a hard rule.

The Interviewing  Process

Where candidates actually meet C-Factor AI. Every choice here shapes whether the process feels respectful or dehumanising. We over-engineer for the former.

Better  Hiring  Decisions

Where the scores meet real decisions. Even the most rigorous assessment fails if the decision layer misuses it. So we’ve engineered guardrails into how scores are consumed.

NO AUTONOMOUS REJECTS

AI never rejects a candidate alone

C-Factor AI produces scored recommendations. It never issues rejections without human review. Every candidate flagged as not-qualified gets a human recruiter’s second look always.

MOMENT-LEVEL EVIDENCE

Every score linked to evidence

Competency scores link to the exact moment in the transcript that supports them. Hiring managers can jump straight to the answer that scored the way it did. No black boxes. No unverifiable outputs.

ADVERSE-IMPACT TESTING

Continuous adverse impact monitoring

Every scoring decision and override is logged and retrievable later, so your team has a record to point to.

AUDIT TRAIL

Full audit trail on every decision

Every scoring decision, every override, every hiring manager review is logged, time-stamped, and retrievable six months, twelve months, five years later. If regulators or lawyers come knocking, our customers can defend every call.

CANDIDATE APPEAL

Right to review, right to appeal

Candidates can request their score explanation and appeal a decision they think was unfair — and we’ve built that into the workflow rather than leaving it as an afterthought.

A NOTE FROM OUR CEO

Paul Keijzer

CEO · The Talent Games

Every AI decision in hiring is a small verdict on someone’s future. When we built C-Factor AI, we started from that fact. If we couldn’t explain a score to the candidate who was given it, we didn’t ship it. If we couldn’t audit that decision six months later, we didn’t ship it. If a hiring manager couldn’t override the AI, we didn’t ship it. Trust isn’t a feature we bolt on. It’s the reason we exist.

A NOTE FROM OUR CEO

Paul Keijzer

CEO · The Talent Games 

Every AI decision in hiring is a small verdict on someone’s future. When we built C-Factor AI, we started from that fact. If we couldn’t explain a score to the candidate who was given it, we didn’t ship it. If we couldn’t audit that decision six months later, we didn’t ship it. If a hiring manager couldn’t override the AI, we didn’t ship it. Trust isn’t a feature we bolt on. It’s the reason we exist.

A NOTE FROM OUR CEO

Every AI decision in hiring is a small verdict on someone's future. When we built C-Factor AI, we started from that fact. If we couldn't explain a score to the candidate who was given it, we didn't ship it. If we couldn't audit that decision six months later, we didn't ship it. If a hiring manager couldn't override the AI, we didn't ship it. Trust isn't a feature we bolt on. It's the reason we exist.
Paul Keijzer
CEO · The Talent Games · Engage Consulting

COMPLIANCE & SECURITY

Built with security.
in mind

We handle candidate data the way we’d want our own handled — encrypted, access-controlled, and never sold or shared beyond what’s needed to run your hiring process.

AI Fair Usage Pledge

Our public commitment to fair AI use. Signed by leadership. Reviewed annually by external auditors and published in full.

ISO Certified

ISO 27001 for information security management system.

GDPR

EU data protection. Right to deletion, portability, and objection. Data residency across EU, UK, UAE, Singapore, and US.

Secured via AWS

Enterprise cloud infrastructure with regional data isolation and end-to-end encryption.

FAQ

Questions on responsible AI.

Every candidate for a role gets the same core questions and the same scoring criteria. Structured rubrics are designed to score job-relevant answers, not proxy signals like accent or background.

Always. Every C-Factor AI agent like Noor, Aly, Riya, Kai, Maya, they  introduce themselves as AI at the start and explain that a human reviews the scoring.

No. C-Factor AI produces scored recommendations. Every hire, reject, or next-round callback is a human decision, including for candidates who clearly miss must-have requirements.

Data is encrypted at rest and in transit. Retention periods are configurable by the customer, typically 90 days to 2 years depending on regional requirements. Candidates can request full deletion at any time. Data residency options: EU, UK, UAE, Singapore, US.

Yes. Candidates can request their score explanation and appeal a decision they believe was unfair.

AI used in hiring is treated as high-risk under the EU AI Act. We’ve reviewed our platform against the Act’s requirements, technical documentation, human oversight, data governance, and transparency, and continue to build toward full alignment.